Privacy policy

Last updated: 26 August 2025

This Privacy Policy explains how Coastal Boomerang (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refers to any individual using our Services, including customers, website visitors, or others whose information we collect in accordance with this policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, legal obligations or other reasons. When we make changes, we will update the “Last updated” date and post the revised version on our Site.

Personal Information We Collect

The type of information we collect depends on how you interact with our Site and Services.

Information you provide directly:

- Contact details (name, address, phone number, email).

- Order details (billing and shipping address, payment confirmation, email, phone number).

- Account information (username, password, security details).

- Customer support information (any details you include when contacting us).

Information we collect automatically:
We may automatically collect data about your use of our Site (“Usage Data”) through cookies and similar technologies. This may include IP address, browser details, device type, and activity on our Site.

Information from third parties:
We may receive personal information from service providers, such as:

- Shopify (which powers our store).

- Payment processors (to process and confirm your payments).

- Marketing and advertising partners (who help us tailor offers and campaigns).

How We Use Your Personal Information

We use your personal information for purposes such as:

- Providing products and services: To process orders, arrange shipping, handle returns, exchanges and refunds, and communicate with you about your purchases.

- Marketing and advertising: To send promotional messages (email, SMS, or mail) and display relevant ads. You can opt out at any time.

- Fraud prevention and security: To protect our Site and Services against misuse.

- Customer support and improvements: To assist you with enquiries and improve the performance of our Services.

Cookies

Our Site uses cookies and similar technologies to improve your experience, remember your preferences, and analyse usage. Third-party partners may also use cookies for advertising and analytics.

You can control or disable cookies in your browser settings, but some features of the Site may not function properly without them.

Disclosure of Personal Information

We may share your information in the following situations:

- With vendors and service providers who support our Services (IT, payment processing, fulfilment, shipping, analytics).

- With business and marketing partners to provide promotions and offers.

- When required by law or to protect our rights.

- As part of a business transfer, such as a merger or acquisition.

We do not sell or rent your personal information.

Data Retention and Security

We keep your personal information only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, resolve disputes, or enforce agreements.

While we take reasonable steps to protect your information, no system is completely secure. We recommend using secure methods when sharing sensitive details with us.

Your Rights

Depending on your location, you may have the right to:

- Access the personal information we hold about you.

- Request corrections or updates.

- Request deletion of your personal information.

- Restrict or object to certain processing activities.

- Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us using the details below. We may require verification of your identity before responding.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16 years of age. If you believe a child has provided personal data to us, please contact us so we can remove it.

International Transfers

Your personal information may be processed outside Australia, including by third-party service providers. We take reasonable steps to ensure such transfers comply with applicable data protection laws.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

Contact Information

Coastal Boomerang
Address: 15 Briggs St, Camperdown NSW 2050, Australia
Phone: +61284881046
Email: support@coastalboomerang.com
Contact: Contact Page

Customer service: Monday to Friday – 9:00am to 5:00pm AEST
We aim to respond to enquiries within 1–2 business days.