Privacy policy
This Privacy Policy explains how Lamperoo, referred to as the Site, we, us or our, collects, uses and discloses your personal information when you visit our website, use our services or make a purchase, together called the Services. In this policy, you and your refer to any individual using our Services, including customers and website visitors.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, legal requirements or other reasons. When we do, we will update the Last updated date and post the revised version on our Site.
Personal Information We Collect
The type of information we collect depends on how you interact with our Site and Services.
Information you provide directly
Contact details such as name, address, phone number and email
Order details such as billing and shipping address, payment confirmation, email and phone number
Account information such as username, password and security details
Customer support information you provide when contacting us
Information we collect automatically
We may collect data about your use of our Site through cookies and similar technologies. This may include IP address, browser type, device information and activity on our Site.
Information from third parties
We may receive personal information from service providers such as Shopify, which powers our store, payment processors who handle your payments, and marketing partners who help us improve our campaigns.
How We Use Your Personal Information
We use your personal information to provide products and services, process orders, arrange delivery, manage returns, exchanges and refunds, and communicate with you about your purchases.
We may use your information for marketing and advertising, such as sending emails or messages about offers and updates. You can opt out at any time.
We use information for fraud prevention and security, to protect our Site and Services.
We also use information for customer support and to improve our Services.
Cookies
Our Site uses cookies and similar technologies to improve your experience, remember preferences and analyse usage. Third party partners may also use cookies for advertising and analytics.
You can control cookies through your browser settings, but some features of the Site may not work properly if cookies are disabled.
Disclosure of Personal Information
We may share your information with service providers who help operate our Services, including IT, payment processing, fulfilment, shipping and analytics partners.
We may share information with marketing partners to provide relevant offers.
We may disclose information if required by law or to protect our rights.
We may also disclose information as part of a business transfer, such as a merger or sale.
We do not sell or rent your personal information.
Data Retention and Security
We keep personal information only for as long as needed for the purposes described in this policy and to meet legal requirements.
We take reasonable steps to protect your information, but no system is completely secure. We encourage you to use secure methods when sharing sensitive details.
Your Rights
Depending on your location, you may have the right to access your personal information, request corrections, request deletion, object to certain processing, or withdraw consent for marketing at any time.
To exercise your rights, please contact us. We may need to verify your identity before responding.
Children Data
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided information to us, please contact us so we can remove it.
International Transfers
Your personal information may be processed outside Australia by third party service providers. We take reasonable steps to ensure such transfers comply with applicable data protection laws.
Complaints
If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner or your local authority.
Contact Information
Lamperoo
Address: [business address], Australia
Phone: [phone number]
Email:
Contact: Contact Page
Customer service hours
Monday to Friday 9:00 am to 5:00 pm