Frequently asked questions (FAQ)

We aim to process all orders within 1–3 business days (Mon–Fri) after your purchase is confirmed. As soon as your order has been shipped, you’ll receive a tracking link via email.

Standard Australia delivery typically takes 3–6 business days (Mon–Fri) after dispatch.

We offer free standard shipping on all orders within Australia — no minimum spend required.

Yes, you can. Once your order has been dispatched, you’ll receive a tracking link so you can follow your delivery in real time. You can also follow your delivery via the 'Track Your Order' page.

If your order hasn’t arrived within the expected timeframe, first check your tracking information for any updates. Still unsure? Contact us at support@coastalboomerang.com — we’re happy to help.

You can return any item within 30 days of delivery, as long as it’s unused and in original condition. Just drop us an email to start the process.

Once we receive and inspect your return, your refund will be processed within 10 business days issued to your original payment method.

The fastest way to ensure you get what you want is to return the product you have, and once the return is accepted, make a separate purchase for the new item.

We accept a wide range of trusted payment methods, giving you the freedom to pay the way you prefer: Visa, MasterCard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay and PayPal.

Right now, we only ship within Australia.

We’re really sorry about that! Please email us at support@coastalboomerang.com with your order number and a photo of the issue, and we’ll resolve it right away.

You can always reach us at support@coastalboomerang.com or via our Contact Page. We’re happy to assist you with anything you need.